PRIVACY POLICY
SWEETS VILLA respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by SWEETS VILLA on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by SWEETS VILLA in the manner provided in this Privacy Policy.
What information is, or may be, collected form you?
As part of the registration process on the Site, SWEETS VILLA may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.
How is information used ?
SWEETS VILLA will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. SWEETS VILLA will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. SWEETS VILLA will use this information to preserve transaction history as governed by existing law or policy. SWEETS VILLA may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. SWEETS VILLA will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager.
With whom your information will be shared?
SWEETS VILLA will not use your financial information for any purpose other than to complete a transaction with you. SWEETS VILLA does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you’ve requested and such information is necessary to provide these products or services the information may be shared with SWEETS VIILA business associates and partners. In addition SWEETS VILLA may use this information for promotional offers .
SWEETS VILLA reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site
SHIPPING POLICY
1. Order placed post 6:00 pm, will be processed for dispatch within 24 hours.
2. Order placed post 6:00 pm on a Saturday will be processed for dispatch on Monday evening.
3. Shipping address, pin code & contact information should be correct and any delay in delivery due to any incorrect information would be the sole responsibility of the customer.
* Within the City – 3 Working days.
* Within Zone – 4 Working days.
* Within Metro cities – 5 to 7 Working days.
* Tier 1, 2, 3 cities – 5 to 7 Working days.
* Special destinations – 8 to 9 Working days
Zone Structure :
Within City: FIROZEPUR
Within Zone: PUNJAB
Metro: MUMBAI, BANGALORE, CHENNAI, DELHI, KOLKATA
Special Destinations: North East, Andaman and Nicobar, J & K.
SHIPPING CHARGES
We can ship to virtually any address in the India. The shipping price and delivery schedule is as per product quantity*.
Please also note that the shipping rates for all items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full grams.
When you place choose products that you want to purchase, the site gives a Shipping Cost Estimation within the Shopping cart. This charge gets added to the Product Price at the final stage of check and you can review before you pay the total amount
Returns & Refunds
SWEETS VILLA will take the return of the product in case of only expired product or above shelf life. In this case, we will refund the entire amount deducting the fixed shipment charges into your store credit for future purchase.
Any kind of return regarding product quality and packaging will be sole discretion of SWEETS VILLA and will be considered only after proper checking and required proofs submitted by the customer. Any kind of complaint regarding the product and shipment will be sent on contact@sweetsvilla.com with product details, shipment details, payment details and necessary photographs.
All the queries will be questioned and answered via email & cell phone
PAYMENTS
We support the following payment options at sweetsvilla.com
1. Credit card
2. Debit Card
3. Net banking
4. PAYTM
There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out.
In case of a payment failure, please retry ensuring: Information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your Internet connection has been disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your account within 7 business days.